Introduction to Process Excellence

Who We Are

The ePMO's Process Excellence team helps the enterprise run more efficiently by improving workflows, leveraging data to guide decisions, and fostering a culture of continuous improvement.

We work alongside Project Managers (PMs) to ensure projects are set up for long-term success. While PMs manage overall planning and coordination, we focus on optimizing the underlying processes. Our support is flexible and tailored to your project's objectives and expected deliverables.

What We Do

Our expertise includes:

  • Process Improvement: Identify current pain points, streamline workflows, and support stakeholders in designing & implementing scalable solutions.
  • Data Insights: Collect and analyze data to establish baselines, uncover patterns, and measure progress over time.
  • Storytelling: Translate findings and recommendations into engaging narratives that secure alignment and support.
  • Smartsheet Solutions: Deploy standardized tools and templates for our project portfolios, and partner with departments to customize Smartsheet to their unique needs.

Our Approach

We take a collaborative and data-driven approach. By engaging stakeholders early and often, we ensure that recommendations align with departmental and enterprise needs. When data is available, we use it to guide decisions, evaluate impact, and track long-term performance.

We use a combination of Process Improvement tools and methodologies including Lean, Six Sigma, and Plan-Do-Study-Act (PDSA) cycles. We also draw on best practices from the American Society for Quality (ASQ), Business Process Management (BPM) Institute, Institute of Industrial and Systems Engineers (IISE), Institute for Healthcare Improvement (IHI), and Agency for Healthcare Research and Quality (AHRQ).

Our team typically divides project work into 5 key phases:

The Process Excellence Framework

Key Deliverables

Example of a Process Map document

Example of a Driver Diagram

Example of a Benchmarking/Data Analytics document

Benefits of Process Excellence

  • Consistency: Deliverables support and sustain clearly defined roles, structured responsibilities, and optimized steps in a process.
  • Efficiency: Optimized workflows eliminate redundancies, minimize delays, and often leverage automations to accelerate turnaround time.
  • Quality: Standardized processes minimize errors and deliver consistent, reliable outcomes.
  • Adaptability: Continuous review and improvement ensures processes remain aligned with evolving organizational needs.

Engage Our Team

We are eager to support your efforts in strengthening and streamlining processes that drive your work. If you have a project that the ePMO's Process Excellence team can assist with, please complete the Smartsheet ePMO Project Intake form and check the "Process Improvement" box.

A member of our intake team will review your request and follow up within 1 business day with next steps.

Thank you for your support and commitment to excellence!

ePMO Project Intake form

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